Terms and conditions

img-banner-despre-caldor.png

The company that manages the site www.caldor.ro is CALDOR INDUSTRIAL HEATING SYSTEMS SRL, having the unique registration code RO 37290116 and registered at the Trade Register with no. J23 / 1295/2017.


Placing an order at www.caldor.ro IMPLIES your agreement to the terms and conditions of the site.

The terms and conditions below refer to purchases, orders made in the online store. In order to have all the information related to the order and delivery conditions of a product on www.caldor.ro , please read carefully the ones below. If you have any questions or concerns, please contact us at one of the following telephone numbers: 0799225522, 0799335355.

The terms and conditions herein contain the rules of a valid order, the basic contractual conditions of a possible contract between the Seller and the Buyer. Only these terms and conditions are valid, and any other clauses become void, unless the change has been announced in advance or if it has been made in writing.

For each order placed on the site, the terms and conditions in force at the date of placing the order are valid. In case of a valid order, you accept without exception all the terms and conditions read here. If you use the website, you agree that you will comply with the Terms and Conditions listed here, as well as the rules of use, by completing and sending the order that appears on www.caldor.ro .


The buyer simultaneously orders the products listed in the online store, and is responsible for the correctness of the data provided by him. The e-mail address or telephone number indicated incorrectly entails the non-fulfillment of the order, given the fact that the Seller cannot contact the Buyer.


Product price:
All prices displayed on the site are in LEI and include VAT (in Romania).

The offers and products presented on the website www.caldor.ro are available within stock. The prices of the products presented on www.caldor.ro can be modified without a prior communication.

Payment method
Payment in cash is made in lei, in full, upon delivery in cash on delivery or upon collection of products from the headquarters of SC CALDOR INDUSTRIAL HEATING SYSTEMS SRL from 20 Sfantu Gheorghe Street, Pantelimon city, Ilfov county. The value of the products is the one from the moment of the telephone confirmation of the order. In case of delivery of the products by the couriers, the payment will be made to the commission agent who performs the delivery, or by bank payment order. For products delivered on the basis of a special order, an advance of 50% of the value of the product is required. After the telephone confirmation of the order, an invoice will be issued for the advance to be paid or the proforma invoice. The seller will consider the order placed when the customer will make the payment according to the advance invoice received.

Cancellation of special orders is made after a maximum of 48 working hours.

Delivery
In the case of products in stock, we will deliver within a maximum of 3 days from the launch of the order. If the product chosen by the customer is not available in stock, the delivery time will be communicated by phone or e-mail by a representative of our company. The delivery of the ordered products will be ensured through the courier company, up to the building specified by the client.
The products are NOT delivered inside the building where you live.
Delivery is free for orders over 700 euros including VAT.

Return conditions
Products purchased at a distance can be returned according to OG 130/2000.
The Romanian legislation stipulates: “The consumer has the right to notify in writing the trader that he renounces the purchase, without penalties and without invoking a reason within 10 working days of receiving the product. (Government Ordinance no. 130/2000)

The consumer must notify the trader in writing at office@caldorheat.com
According to the legislation in force, the waiver of purchase is applicable only to individual customers. Thus, the consumer has the right to notify the trader in writing (at office@caldorheat.com) that he renounces the purchase of the product without penalties and without invoking a reason, within 10 working days from receiving the product. Cancellation of purchase within 10 days can be applied only for products delivered by courier. The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, with the labels intact and the documents that accompanied it). The return costs will be borne by the customer and the refund of the value of the product will be made within 5 days from the return. If the product is returned in a condition that can no longer be resold as new, we reserve the right to charge a fee to return the product to its original condition (if possible) or to cover the price difference resulting from the sale of the product as second-hand or at the customer's option we will resend the product, at his expense.

Products that have been manufactured to order cannot be returned (Special order is defined as the list of products ordered by the Beneficiary and which are not in the usual stock of the Supplier but which can be delivered based on a firm order and payment of an advance , in the terms agreed by the parties. The Supplier will inform the Beneficiary if any of the ordered products constitutes a Special Order.). This clause applies according to OG 130/2000, in case of purchasing products from this site using remote communication techniques, applying the definitions contained in OG 130/2000 art. 2 lit.e. If the delivered product does not correspond to the specifications provided by the customer, it can be returned at no additional cost from the customer, after a prior written notification has been sent (to office@caldorheat.com ) from him. will specify the non-conformity of the product within a maximum of 48 hours from delivery. The customer can request the replacement of the product or the return of its value. Take into account the limits of dimensional tolerance.

The product is returned together with a photocopy of the fiscal invoice to the following address:
str. Sfantu Gheorghe, nr.20, Pantelimon, jud. Ilfov.

Product warranty
The products purchased through the site www.caldor.ro benefit from the usual guarantee of each product, 6 and 12 months limited warranty.


Special orders
The special order is defined as the list of products ordered by the Beneficiary and which is not in the usual stock of the Supplier, but which can be delivered on the basis of a firm order and an advance payment, in the terms agreed by the parties. The Supplier will inform the Beneficiary if any of the ordered products constitutes a Special Order. This clause is applied according to OG 130/2000, in case of purchasing products from this site using distance communication techniques, applying the definitions contained in OG 130/2000 art2, letter e. If the delivered product does not meet the specifications of the site or the customer can be returned at no additional cost from the customer, after a prior written notice has been sent to office@caldorheat.com from which it will be specified non-conformity of the product within a maximum of 48 hours from delivery, taking into account the dimensional tolerance. The customer can request the replacement of the product or the return of its value.

Production tolerances

in general dimensions ± 15%, In watts ± 12.5% ​​is accepted.

Production and delivery time

The production times of special products are a minimum of 3 days and a maximum of 20 days.
does not include shipping time.


Obligations
The information and technical details presented on our website are purely informative. The pictures of our products are only illustrative. In order to provide updated information, www.caldor.ro will periodically make changes in the content of the site, the changes referring to information about products, descriptions, pictures, prices, etc. The prices on the site can change depending on the order and the supply conditions. www.caldor.ro is not responsible for the damages generated by the internet connection, in the use, copying or displaying the content of the site, also declining its responsibility, for any disadvantages that may occur due to software errors or other technical defects. the server.

Privacy policy
www.caldor.ro undertakes not to transmit the personal data of the users of the site to third parties and to use them only for the purpose of establishing contact with its customers, as well as for the purpose of informing them on the aspects related to the operation of the site and its offers. . The company will retain personal data and will use them in order to inform users about the situation of the account on www.caldor.ro regarding the evolution, the cessation of orders, as well as in the evaluation of the products and services offered.